Our Team
Andrea Quillan, BSHCA
Consultant - Preparedness Catalyst / Resilience Builder
Having spent the first 15 years of her work experience in retail pharmacy, Andrea gained exposure to everything from insurance billing and prescription claims processing to inventory management. Navigating prescription coverage and medication limits and analyzing trends in medication utilization and pharmaceutical inventory were her areas of passion.
After graduating with a bachelor’s degree in Healthcare Administration in 2015, Andrea made the change to health insurance specialist (and eventually health insurance manager) for Residential Options, Inc. (ROI), a non-profit organization that supports adults and children with developmental disabilities. Finding herself in a similar role of researching insurance benefits and authorizations, but now for therapy services, she was able to build upon her knowledge base in these spaces. Seven years into her tenure at ROI, she elected to enter a new space, with new challenges, and moved within the company to the role of Compliance Manager. Here, she realized what she enjoyed most in her pharmacy career was inventory management- specifically organization, analysis, and efficiency- which are the same spaces she enjoys immersing herself in today.
In 2023, Andrea joined Proactive Strategies, LLC., focusing again in the compliance arm of the organization. Andrea looks forward to supporting clients by celebrating their strengths, identifying their opportunities to maximize preparedness, and building their organizational resilience for the future.
In her free time, Andrea enjoys walking the nature center trails with her family, playing slow pitch softball, and reading mountains of books.
Ashley Mannor, CBCS
Consultant - Persistent Reimbursement Specialist / Passionate Multi-tasker
Ashley learned about hard work at a young age, holding her first job at 12 years old, working a paper route after school and on weekends. From there she has served in retail, housekeeping, reception for a tax office, rural carrier at a Post Office and acting as office management personnel. She is truly a “Jill of all trades” and never afraid to try new things!
As a young professional, she attended night school while working third shift to obtain her Billing and Coding Certificate in 2018 and her Associates of Applied Science in Medical Office Administration in 2019. Since then, she has worked for a medical office as a Billing Specialist before accepting a job at Residential Options Inc. (ROI) in 2019. Within this role, she was given multiple opportunities to explore various tasks within the billing department and advance her overall knowledge of medical billing. Ashley’s passions include proper billing of claims to insurance companies and ensuring streamlined and timely reimbursement.
Outside of work you can find Ashley at one of her four children’s extracurricular activities or on an adventure with her family and pups. Ashley is originally from Michigan, but spent 6 years in North Carolina as a military wife before returning to Michigan with her husband and kids to be closer to family. Ashley enjoys a good challenge and is most proud when she accomplishes difficult tasks. Ashley likes to be kept busy in both her professional and personal life. With four kids, and 2 pups, she’s constantly on the go.
Katie Butterfield, MA
Consultant - Client Advocate / Payer Partner
Katie Butterfield joined Proactive Strategies, LLC in January 2023. Prior to joining Proactive Strategies, Katie was a manager at Residential Options, Inc. (ROI), a nonprofit organization serving children and adults with developmental disabilities. During her time at ROI, Katie served in managerial roles focusing on operations, scheduling and health insurance. Katie used her skills in leadership, communication, organization, and relationship building to enhance the services ROI provided to the clients, families, staff, and insurance companies it worked with.
Prior to working at ROI, Katie served in higher education helping college students develop skills in leadership, interpersonal communication, event planning, fundraising, recruiting, and problem solving. Katie holds a Master of Arts in Educational Leadership with a concentration in Higher Education and Student Affairs from Western Michigan University and a Bachelor of Arts in Family Community Services with a Specialization in Public Relations from Michigan State University.
In Katie’s free time, she enjoys spending time with her family, friends, traveling, and rooting for the Spartans. Go green!
Brandi Fields, BA
Consultant - Efficiency Engineer / Payment Pursuer / Space Creator
Brandi is passionate about helping people and businesses realize their goals which makes her an excellent fit for Proactive Strategies, LLC! Her journey began at around eight years old at the blueberry farm she grew up on, where she could be found helping customers alongside her mom during the summer months. During high school, she worked at the local library, honing her people skills and utilizing her love for organization and order through shelving books and other materials. During this time she was elected President of her Future Farms of America (FFA) chapter, where she led a group of peers, practiced problem solving skills, and served her community.
In college, Brandi worked for the Office of Intercultural Relations where she engaged in developing diversity and equity programs for the University President, and his board, as well as for students and faculty. She completed her degree with a major in Race Relations, and is proud to be the first in her family to graduate from college.
She spent the next twelve years working for a non-profit agency devoted to serving people with developmental disabilities and supporting their families. During her tenure she gained skills in management, scheduling, payroll, and billing.
Brandi is committed to helping clients achieve their organizational goals and brings with her a positive “can-do” attitude. During her free time she can be found relaxing with her family, testing new recipes, traveling, and eating Mexican food.