Our Team
Andrea Quillan, BSHCA
Consultant - Preparedness Catalyst / Resilience Builder
Having spent the first 15 years of her work experience in retail pharmacy, Andrea gained exposure to everything from insurance billing and prescription claims processing to inventory management. Navigating prescription coverage and medication limits and analyzing trends in medication utilization and pharmaceutical inventory were her areas of passion.
After graduating with a bachelor’s degree in Healthcare Administration in 2015, Andrea made the change to health insurance specialist (and eventually health insurance manager) for a non-profit organization that supports adults and children with developmental disabilities. Finding herself in a similar role of researching insurance benefits and authorizations, but now for therapy services, she was able to build upon her knowledge base in these spaces. Seven years into her tenure at there, she elected to take on a new challenge and moved to the role of Compliance Manager. Here, she realized what she enjoyed most in her pharmacy career was inventory management- specifically organization, analysis, and efficiency- which are the same spaces she enjoys immersing herself in today.
In 2023, Andrea joined Proactive Strategies, LLC., focusing again in the compliance arm of the organization. Andrea looks forward to supporting clients by celebrating their strengths, identifying their opportunities to maximize preparedness, and building their organizational resilience for the future.
In her free time, Andrea enjoys walking the nature center trails with her family, playing slow pitch softball, and reading mountains of books.
Ashley Mannor, CBCS
Consultant - Persistent Reimbursement Specialist / Passionate Multi-tasker
Ashley is no stranger to hard work; she had her first job at the young age of 12 years old doing a paper route after school and on weekends and from there has held varies roles in customer service. Ashley is who we consider a true “Jill of all trades” and never afraid to try new things! With her diverse background in customer service and always hitting the ground running we know we can count on her in any capacity.
As a young professional, she attended night school while working third shift to obtain her Billing and Coding Certificate in 2018 and her Associates of Applied Science Degree in Medical Office Administration in 2019. Since then, she has worked for a medical office as a Billing Specialist before accepting a job at with a Michigan non-profit in 2019. Within this role, she was given multiple opportunities to explore tasks within the billing department and advance her overall knowledge of medical billing. Ashley’s passions include proper billing of claims to insurance companies and ensuring streamlined and timely reimbursement.
Outside of work you can find Ashley at one of her children’s extracurricular activities or on an adventure with her family and pups. Ashley is originally from Michigan but spent 6 years in North Carolina as a military wife before returning to Michigan with her husband and kids to be closer to family. Ashley enjoys a good challenge and is most proud when she accomplishes difficult tasks. Ashley likes to be kept busy in both her professional and personal life. With five kids, and 3 pups, she’s constantly on the go.
Katie Butterfield, MA
Consultant - Client Advocate / Payer Partner
Katie Butterfield joined Proactive Strategies, LLC in January 2023. Prior to joining Proactive Strategies, Katie was a manager at a nonprofit organization serving children and adults with developmental disabilities. During her time at there, Katie served in managerial roles focusing on operations, scheduling and health insurance. Katie used her skills in leadership, communication, organization, and relationship building to enhance the services provided to the clients, families, staff, and insurance companies it worked with.
Katie has also served in higher education helping college students develop skills in leadership, interpersonal communication, event planning, fundraising, recruiting, and problem solving. Katie holds a Master of Arts in Educational Leadership with a concentration in Higher Education and Student Affairs from Western Michigan University and a Bachelor of Arts in Family Community Services with a Specialization in Public Relations from Michigan State University.
In Katie’s free time, she enjoys spending time with her family, friends, traveling, and rooting for the Spartans. Go green!
Brandi Fields, MA
Consultant - Efficiency Engineer / Payment Pursuer / Space Creator
Brandi is passionate about helping people and businesses realize their goals! Her journey began at around eight years old at the blueberry farm she grew up on, where she could be found helping customers alongside her mom in the summer months. As a teenager, she worked at the local library, honing her people skills and utilizing her love for organization through shelving books and other materials. She was elected President of her FFA chapter, where she practiced problem solving skills and served her community.
During Undergraduate School, Brandi worked for the Office of Intercultural Relations where she engaged in developing diversity and equity programs for the University President, and his board, as well as for students and faculty. She completed her degree in Race Relations as the first person in her family to graduate from college. In 2024, Brandi earned a Master’s degree from the University of Illinois in Diversity and Equity. .
Prior to joining PS, Brandi spent twelve years working for a non-profit agency devoted to serving people with developmental disabilities. During that time, she supported the health and well-being of clients and their families and gained skills in management, scheduling, payroll, and billing.
In Brandi’s free time, she enjoys time with her family, testing new recipes, canning, and traveling.
Andi Waks, J.D., M.A.
Consultant – Orchestrator of Clinical Excellence / Quality Crusader
Although Andi originally dreamed of becoming a chef, she developed her life-long passion for the field of applied behavior analysis and autism treatment while working on the Young Autism Project at UCLA in the late 1970’s under the mentorship of Drs. Lovaas, Leaf, and McEachin. After earning her master’s degree from Pepperdine University, she continued her work alongside Dr. Leaf and Dr. McEachin, working primarily with individuals with ASD and their families. In the early 1980s, their work expanded to include ABA-based residential treatment for adolescents and adults with ASD and co-occurring conditions, as well as individuals with Prader Willi Syndrome.
In a somewhat unexpected turn, Andi decided to pursue a law degree and practiced special education law representing families of children with ASD. After realizing her preference for clinical work over litigation, she returned to the field of ABA and autism treatment. With over 45 years of experience practicing, consulting and advocating, she has seen the field evolve and the need for services intensify. She remains more passionate than ever about the pursuit of effective and impactful ABA services for all in need. Joining in 2025, Andi is thrilled to be the newest member of the Proactive Strategies, LLC and sharing what she has learned.
Outside of work, Andi loves eating, drinking wine, and spending time with friends, family, and her two English Setter pups.
McKenzie Perry, BSHCA (Candidate)
Consultant – Revenue Cycle Specialist / Process Optimizer
McKenzie brings a diverse professional background rooted in operations, leadership, and process improvement. She spent over a decade in the hospitality and service industry, advancing into management roles where she developed strengths in team leadership, workflow coordination, customer experience, and operational efficiency. These experiences laid the foundation for her transition into healthcare administration and revenue cycle management.
Currently pursuing a bachelor’s degree in Healthcare Administration, McKenzie has focused her academic work on healthcare quality, reimbursement, compliance, and data-driven decision-making. She is particularly interested in revenue cycle operations, payer processes, and identifying opportunities to improve efficiency while maintaining compliance and patient-centered outcomes. McKenzie is excited to support clients by applying both her operational mindset and healthcare knowledge to help organizations strengthen financial performance and sustainability.
In her free time, McKenzie enjoys staying active, spending time outdoors, and relaxing with her husband and their two dogs. She values organization, adaptability, and continuous learning, and brings those principles into both her professional and personal life.
Dalene Flintz
Consultant - Revenue Wrangler
Dalene brings a breadth of medical field experience, including: office management, Medical Assistant training, claims processing, A/R coordination, and patient care delivery. Her unique background has also allowed her to hone excellent organizational skills and approach tasks with a team centered approach. Above all, Dalene takes pride in delivering exceptional customer service.
Prior to joining Proactive Strategies in 2026, Dalene was a rural healthcare billing specialist for her local hospital system. She also spent several years providing exceptional care to people with disabilities and medical conditions in shared living settings within her community.
Outside of work, Dalene enjoys spoiling her dog, spending time with her family, and cheering her grandchildren on at sporting events.